Privacy policy

1. Purpose of the processing

WOOLY ROUGE, headquartered at 60 rue de Lagny, 93100 Montreuil, operates an online sales website. This site allows us to receive customer orders, and the data collected during this process is recorded and processed in a customer file.
This file allows you to:

  • Manage orders, payment and delivery.
  • To conduct marketing operations (loyalty programs, promotions) and send advertisements by email to our customers who have not objected or who have accepted it:
    • On products similar to those they ordered.
    • On other products offered by the company. For example, if a customer buys a dress, they may be offered a body cream.

2. Legal basis for processing

  • Order management: the legal basis for processing is the performance of a contract (see Article 6.1.b) of the European General Data Protection Regulation).
  • Sending commercial solicitations by email about products similar to those ordered by customers: the legal basis for processing is the legitimate interest of the company (see Article 6.1.f of the European General Data Protection Regulation), namely to promote our products to our customers.
  • Sending commercial solicitations by email about other products offered by WOOLY ROUGE: the legal basis for processing is consent (see article 6.1.a) of the European General Data Protection Regulation), as required by article L. 34-5 of the French Postal and Electronic Communications Code.
  • Transmission of email address to business partners: the legal basis for processing is consent (see Article 6.1.a) of the European General Data Protection Regulation).
  • Accounting records involving the retention of data for a period of 10 years: the legal basis for processing is the legal obligation (See article 6.1.c of the European General Data Protection Regulation).

3. Data Categories

  • Identity: title, surname, first name, address, delivery address, telephone number, email address, date of birth, internal processing code allowing customer identification, data relating to registration on opposition lists.
  • Order data: transaction number, purchase details, purchase amount, invoice payment data (payments, outstanding balances, discounts), product returns.
  • Data relating to means of payment: bank card number, bank card expiry date, visual cryptogram (which is immediately erased).
  • Data needed to carry out loyalty and prospecting actions: purchase history.

4. Data Recipients

  • The customer service and billing departments of WOOLY ROUGE are recipients of all categories of data.
  • Its subcontractors, responsible for delivering its orders, receive the identity, address and telephone number of our customers.

5. Data retention period

  • Data required for order management and invoicing: for the entire duration of the business relationship and for ten years in accordance with accounting obligations.
  • Data required for carrying out loyalty actions and prospecting: for the entire duration of the business relationship and three years from the last purchase.
  • Data relating to means of payment: this data is not stored by the company WOOLY ROUGE; it is collected during the transaction and is immediately deleted upon payment of the purchase.
  • Data concerning opt-out lists for receiving marketing communications: three years.

6. Your rights

If you no longer wish to receive advertising from WOOLY ROUGE (exercising your right to object) or withdrawing consent already given, please contact us .

If, after consenting to your data being shared with our business partners, you wish to reverse this choice and no longer receive advertising from them, please contact us.

You can access, rectify, or erase your personal data. You also have the right to data portability and the right to restrict the processing of your data (visit cnil.fr for more information about your rights).

To exercise these rights or for any questions regarding the processing of your data in this system, you can contact us electronically at info@woolyrouge.com or by mail at:
WOOLY RED
60, rue de Lagny
93100 Montreuil.

If, after contacting WOOLY ROUGE, you believe that your "Data Protection" rights are not being respected, you can file a complaint online with the CNIL.